Consumer Information

In the event of a complaint concerning a legal service, the attorney is obliged to issue the client with a document stating when the client exercised the right to make a complaint, the subject matter of the complaint and the method of resolving the complaint requested by the client.

In the event of a dispute between the client and the attorney, the client has the right to seek out-of-court resolution of the dispute arising from the legal services agreement. The authorised entity for the out-of-court resolution of consumer disputes between clients and attorneys arising from legal services agreements is the Czech Bar Association, Company ID No.: 66000777, with its registered office at Národní 16, 110 00 Prague 1. Out-of-court resolution of consumer disputes is free of charge and each party bears its own related costs. The client may submit a proposal to initiate out-of-court proceedings no later than 1 year from the date on which the client first exercised with the attorney the right that is the subject of the dispute. More information about out-of-court consumer dispute resolution by the Czech Bar Association can be found on the website of the Czech Bar Association.

In the event of a dispute between the client and the attorney that cannot be resolved directly between the parties, the attorney will provide the consumer with the above information in paper form or on another durable medium.